MR Roses Farms – Frequently Asked Questions

 

Q. Where do the roses come from? 

A. We grow the roses on our farm in Ecuador; each order is individually prepared.   The roses get to you after 3 to 4 days of being cut!   Our roses meet high standards of quality.
Q. How are the roses shipped?
A. Your roses come packed in bunches of 25 stems each, in layers.   You will have to remove extra leaves, and some of the outside petals before arranging the roses.   The extra foliage and extra petals help the roses while traveling.
Q. Are the roses colors natural?
A. Yes. The color of the roses we grow is natural. We do dye some roses with floral ink to achieve some specific colors due to large demand or such colors. The colors we use floral ink for are: Electric Green, Violet and Blue Roses.
Q. Where should I keep the roses as soon as I get them?
A. You should place the whole bunch of roses (25 stems) in buckets with cool and fresh water, leaving the carton around the roses, for at least one hour before using the roses.
Q. What is recommended to do to prolong the life of the rose in the vase?
A. You should follow our “rose care instructions” that are included in the box, or you can also find them in the Rose care section of this website, by clicking here:
Q. How do I place an order?
A. You can shop online at www.mrrosesfarms.com select any of our products click “Buy now”, choose color of your product, and click “add to cart” fill in all personal and billing information and finally click submit.
Q. What information is required to place an order?
A. Please have the recipient’s name, address, telephone number, and your credit card number with expiration date, and billing information.
Q. How many days in advance do I need to place my order?
A. Your order would have to be placed at least seven (7) days before the date you need to get the roses.
Q. How many days in advance should I schedule my flowers to arrive?
A. We recommend that you should get your roses at least two days prior to your event.
Q. Can I change my order information?
A. We do accept changes in orders placed 10 days prior to your requested delivery date, you would have to contact us via email as soon as possible, providing the order #.
Q. What is the refund policy?
A. To view our refund policy please click here:
Q. Can I cancel my order?
A. We do accept cancellations of orders 10 days prior to your requested delivery date, but you will be charged a cancellation processing fee. We do not accept cancellations of orders placed seven (7) days before the requested delivery date.
Q. Can I schedule more than one order at a time?
A. Yes, you can schedule one order, and then once you submit you can place the next one going into the web page again and placing a new order.
Q. Is it safe to place my order on line?
A. Mr Roses Farms offers technology to ensure that your credit card information is safe.
Q. How do I print the payment page for my records?
A. Choose the print feature on your browser.
Q. Can a payment submitted for payment today be cancelled?
A. No, a payment submitted for processing cannot be cancelled or reversed.
Q. When is the payment process completed?
A. Once a confirmation number is generated.
Q.   Do you ship to Canada?
A. No – we no longer offer automatic shipping to Canada on our products. This is due to issues related to agricultural clearance delays we have experienced in Toronto. We can ship to Canada on custom orders, the shipping charges will vary, so please contact us if you would like to receive or send roses to Canada.

 

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